Last updated November 8, 2026
This Privacy Policy explains how Upshout LLC ("UpShout", "we", "us") collects, uses and shares information when you use upshout.com, app.upshout.com and the related services (the "Services"). By using the Services you agree to this policy. If you do not agree, please do not use the Services.
1. Who we are
Upshout LLC, 5 Masters Way, Pennington, NJ 08534, United States. Email: support@upshout.com.
2. What we collect
Information you give us
- Account: email address, password (stored only as a one-way hash by our authentication provider), account type (creator or brand), and for creators the country you are based in.
- Creator profile: creator name, bio, avatar, website, the channels or social accounts you list (name, handle, link, audience size and similar figures you enter), the languages, industries and audience details you choose, whether you are open to paid collaborations, and your age and gender if you choose to give them.
- Brand profile: company name, contact name, website, and the brand details you put in a collaboration brief.
- Collaborations: the terms you propose or accept, invitations, chat messages, delivery links, notes, view counts, screenshots and other files you upload, correction requests, reviews and ratings.
- Payments: we do not see or store your card number or bank details. Card payments and creator payouts are handled by Stripe (see section 5). We store Stripe's identifiers for your card and payout account, the amounts, dates and status of payments, chargebacks and refunds, and the UpShout fee invoice.
- Messages to us: anything you send to support@upshout.com or through feedback forms.
Information collected automatically
- Usage and device data: pages viewed, actions taken, approximate location derived from your IP address, browser and device type, referring page. We use Vercel Analytics, which does not use cookies or track you across sites.
- Error reports: when something breaks we receive a technical report (Sentry) that may include your user ID, the page and what the app was doing.
- Cookies: we use strictly necessary cookies to keep you signed in and to protect the Services. We do not use advertising cookies.
- Email activity: whether an email we sent was delivered, bounced or (where the email client allows it) opened, via our email provider.
Information from others
- If a brand invites you to a collaboration by email, we receive the email address and name the brand enters for you.
- If a brand finds you through our creator search, we receive your public profile details (name, handle, picture, audience figures) and, when the brand sends you an invitation, a verified email address, from a third-party creator database. We keep these for no more than 30 days unless you join UpShout.
3. How we use it
- To run the Services: create and show your profile, match creators and brands, run shoutout exchanges and paid collaborations, keep the record of each collaboration, process payments and payouts.
- To contact you about your account and collaborations: invitations, new messages, deadlines, 48-hour checks, reminders when the next step is yours, payment and payout notices, security notices. These are service emails and you will receive them while you have an account.
- To show other users what the Services are designed to show them: your public profile to other creators and brands; collaboration details, chat and files to the other party in that collaboration; reviews you leave, to the person reviewed and to others.
- To keep the Services safe and working: detect fraud and abuse, fix errors, secure accounts.
- To improve the Services, using aggregated or de-identified usage data.
- To comply with law, including tax reporting where required, and to enforce our Terms.
We do not use your information for advertising to you, and we do not sell it.
4. Who we share it with
- The other party to a collaboration or exchange: what the Services show them: your profile, the terms, chat, deliveries, evidence, the record, reviews.
- Other users: your public profile, and reviews about you.
- Service providers who process data for us, under contracts that limit their use of it: Supabase (database, authentication, file storage), Vercel (hosting, analytics), Stripe (payments and payouts), Resend (email), Sentry (error reporting), and a creator database provider for the creator search (which receives only the search filters a brand enters, never your account data).
- Stripe, as a separate controller. When you set up a payout account or pay with a card, Stripe collects information directly from you under its own privacy policy (stripe.com/privacy). We receive from Stripe only what we need to run the collaboration (account status, payment status, amounts, chargebacks and refunds).
- Legal and safety: when required by law, subpoena or court order; to respond to a card-network or Stripe dispute; to protect the rights, safety or property of UpShout, our users or others.
- Business transfers: if UpShout is acquired or merges, your information may transfer to the new owner under this policy.
5. Payments
All card charges and creator payouts are made by Stripe. UpShout never holds your money. Your card number and bank account details go to Stripe directly and are never stored by UpShout. For tax reporting, Stripe or UpShout may ask creators for tax identification details; these are stored by Stripe, not UpShout.
6. How long we keep it
- Account and profile data: deleted when you close your account (Profile → Delete account), apart from the items below. Chat messages you sent are deleted with your account.
- Reviews: reviews you received are deleted with your account. Reviews you wrote stay on the other party's collaboration record, under the name you used, marked "account closed", because they are part of that party's reputation.
- Collaboration records (terms and their versions, acceptances, deliveries, corrections, decisions, payment amounts and dates, chargebacks and refunds): kept for 7 years after the collaboration ends (is paid or closed), because both parties rely on the record as evidence of their agreement and for tax and accounting purposes. Closing your account does not delete records of collaborations you took part in; the name you used stays on them, marked "account closed", so the record remains complete for the other party. The email address and handle typed when inviting someone are removed from every collaboration you were part of when you close your account, whichever side you were on. You cannot close your account while you have a paid collaboration that is agreed but not yet paid or closed; finish or close it first.
- Payment details: your saved card is removed from Stripe when you close your account. Stripe keeps its own transaction records under its policy.
- Free first collaboration: when a brand pays for its first collaboration, we keep a one-way hash of the brand's email address (not the address itself) so that closing the account and opening a new one with the same address does not give a second fee-free first collaboration. This is kept indefinitely; it cannot be turned back into your address.
- Unsubscribe list: if you ask us to stop sending you collaboration invitations, we keep a one-way hash of your email address (not the address itself) so that no brand can invite you through UpShout again. This is kept indefinitely; it cannot be turned back into your address.
- Error reports: 90 days.
- Usage analytics: aggregated; retention as set in our analytics provider's plan.
- Backups: our database provider keeps daily backups for 7 days, so deleted data can remain in a backup for up to 7 days.
7. Your choices and rights
- Access and update: your profile and settings in the app.
- Delete your account: email support@upshout.com. We delete or de-identify your account data as described in section 6.
- Email: service emails about your account and collaborations continue while you have an account. We do not send marketing emails without your consent, and any we send will have an unsubscribe link.
- Invitations if you are not a member: a brand may invite you to a paid collaboration by email through UpShout. Every such email carries an unsubscribe link; opening it shows your address and a button, and only pressing the button stops future invitations from any brand. Brands are limited in how many invitations they can send and how often they can re-send one.
- California residents have the right to know what personal information we collect and how we use and share it, to request deletion, and not to be discriminated against for exercising those rights. We do not sell or share personal information for cross-context advertising. To exercise these rights, email support@upshout.com; we will verify your identity through your account email.
- Other US states and other countries: where local law gives you additional rights (access, correction, deletion, portability, objection), email us and we will honour them to the extent the law requires.
8. Security
We protect your information with encryption in transit and at rest, access controls, and hosting with providers that maintain recognised security certifications. Our server logs do not contain email addresses. No system is perfectly secure; keep your password confidential and tell us at support@upshout.com if you suspect unauthorised access to your account.
9. Where your data is processed
Our providers host the Services in the United States. If you use the Services from elsewhere, your information is transferred to and processed in the United States.
10. Children
The Services are for users aged 13 and over. We do not knowingly collect personal information from children under 13; if we learn we have, we delete it. Users under 18 must have a parent or guardian's permission.
11. Changes to this policy
We may update this policy. We will post the new version here with a new "Last updated" date and, for material changes, email account holders or show a notice in the app before the change takes effect.
12. Contact
Upshout LLC, 5 Masters Way, Pennington, NJ 08534, United States. Email: support@upshout.com.